How can we help?
Getting started
We are based out of Vancouver, BC. We service most of The Greater Vancouver and Fraser Valley areas. For a list of all the locations we cover, scroll down to close to the bottom of our Home page.
Monday to Friday | 9 AM – 8 PM
Saturday and Sunday | 10 AM – 7 PM
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.
We only use cleaning solutions that are safe for you and the environment.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
We suggest starting with a thorough Deep Cleaning for your first time with CrispGuard. This gives us the opportunity to address any areas that may have been overlooked in previous cleanings. Additionally, if your home hasn’t been deep cleaned in the last 6 months, it is recommended to book the service as well.
Following the initial Deep Clean, many customers opt for our Standard Cleaning service.
Skip over to our Services page for a complete checklist of what each one of our service packages include.
Selecting the Cleanliness state, better prepares us for how many cleaning professionals will be needed for your service, along with which tools, equipment and cleaning solutions we need to bring with us.
- If your home hasn’t received professional cleaning in over a year, choose “Needs Lots of Love.”
- If your home was cleaned within the last 6 months, go for “Needs More Love.”
- If your home received professional cleaning in the last 3 months, select “Needs A Little Love.”
We’ve streamlined the process for booking cleaning services by simplifying our approach and rates. By selecting one of three options, we can ensure there’s sufficient time to clean your home thoroughly.
No we do not. We only provide cleaning surfaces for the interior of homes.
Please check your account’s “Subscription” section for your next cleaning date. If it doesn’t work for you, feel free to change it, additionally you can call or email us.
Of course, if you request them. Please note that our team members have personal obligations and may need to take sick leave or time off. In such instances, we may need to assign a replacement team member.
Not at all! Although, for your first time with CrispGuard, those initial introductions really do help in building a friendly rapport with your home specialist.
You definitely can, just make a note of it during your booking and let us know where they will be and where you would like us to leave them after our work is done.
You absolutely can and it is completely up to you.
Any thoughtful gesture is appreciated and would of course make us and our professionals happy, that you are satisfied by our service.
Our cleaning professionals are committed to ensuring your home receives thorough cleaning within the allocated time. However, should a team member finish early, please don’t hesitate to reach out to us for prompt assistance.
Our system provides powerful suction to deeply clean and eliminate dirt. Combined with our eco-friendly cleaning products, the hot water extraction method allows us to clean your carpets in a safe and effective manner.
Pricing & policies
Contact us to get a quote or simply choose your cleaning package, and use our booking page to get a quick estimate.
Your card will be charged after your cleaning service is complete.
If you’re not content with your cleaning, we will come back and re-clean your home free of charge (within a 7-day window).
We must be notified within a (24-hour window), post the completion of your home service.
If you cancel before 48 hours you will receive a full refund to the payment information on file.
If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
If you cancel within 24 hours, it is a non refundable full charge.
No charge for rescheduling as long as it is done before 48 hours of your original booking.
If you reschedule in less than 48 hours of your original booking, $50 dollar charge will apply.
We will arrive for your service within a one hour window of time, which you can select on our booking page.
Log into your account and get your referral id. Share this with friends. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to a future service.
Absolutely. Simply enter your promo code or gift card code into the booking form as you are creating your booking. Your final price will automatically change to reflect your discounted balance. At any time, you can log into your account and see the balance on any gift cards you have.
No, except if it’s within the 48-hour window. During this timeframe, if you cancel, the clean will be credited to your account for future use.
If you’re unhappy with your service, please contact us immediately for further instructions. Any rescheduled cleaning should be arranged within 24 hours of the original appointment.
You’ll need to schedule an additional booking. This could be necessary because the level of cleanliness required more time initially.
Please review our privacy policy before booking your service.
Please review our service agreement before booking your service.
Please review our service subscription policy before booking your service.
Manage your account
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
Visit our customer My Account page, create a user name and password. Use existing credentials if you already have a username and password.
Trust & safety
Providing a stress free service for our clients and creating a reputable workplace for our professional is very important to us. Therefore, we are insured and bonded and always will be.
This happens rarely, but accidents can occur. Please contact our office right away so we can assist you in replacing the valuable item by working with our insurance provider.