Privacy Policy

Introduction and Overview

CrispGuard Pristine Solutions Inc. operating as CRISPGUARD (“CrispGuard”, “we”, “our”, “us”), respects your privacy and complies with the B.C. Personal Information Protection Act and other applicable laws. This Privacy Policy (the “Policy”) outlines how CrispGuard collects, uses, discloses, and protects personal information of customers and users of the CrispGuard website, https://crispguard.com.

We collect personal information through various channels, including the website, emails, purchases, booking services, and phone calls. This Policy applies to all users of the website and services (“Users”).

Securing customer consent

Please review this Policy carefully. By using our Sites, creating a CrispGuard account, making purchases, or using our Services, you agree to the terms outlined here for the collection, use, disclosure, and retention of your personal information, in line with this Policy and laws. You can withdraw consent with reasonable notice, except where it would impede legal obligations.

Gathering Personal Information

CrispGuard gathers personal information from Users when they engage with us or utilize the Sites and/or the Services. Additionally, CrispGuard automatically collects certain personal information from Users, as elaborated upon below.

Information Provided by You to CrispGuard

Contact Information: CrispGuard collects personal information when you reach out to us directly, including name, email, phone, and address. This includes inquiries via the website or email, and opt-in for electronic communications.
Live Chat: Engage in real-time messaging with CrispGuard through the live chat feature on our website. Chats are recorded and monitored for quality.
Account and Profile Information: When creating a CrispGuard account, users provide details such as name, email, phone, and home information for booking services or purchasing products.
Gift Certificate Information: Purchasing a CrispGuard gift certificate requires providing both sender and recipient details, including names and email addresses.
Call Center Information: Calls to our call center may be recorded, and personal information such as name, contact, and payment details may be collected.
Payment Information: Billing details are collected when booking services over the phone, processed securely by third-party providers.
Contest and Promotion Information: Participation in contests or promotions may require providing personal details, subject to contest rules.
Social Media Information: Personal information submitted through our social media platforms may be collected.
Job Application Information: Job applicants provide personal details through the website or email, including name, contact, and resumes.
Other Information: Any additional personal information voluntarily submitted is also collected.

2. Automatically Gathered Personal Data While Using the Websites

CrispGuard collects device and usage details from Users on the Sites, including IP address, web browser type, and actions taken on the Sites. This encompasses sections visited, date/time of use, product interactions (e.g., cart items, purchases), system activity, downloaded content, and related information.
CrispGuard cleaners may also photograph customers’ homes during cleanings to discuss any pre-existing damages or inquire about specific cleaning instructions for areas such as broken countertops or tables.

3. Feedback, Reviews, and Statements

We collect personal information from feedback submitted to CrispGuard through email, phone, the Sites, and social media platforms. This includes ratings, reviews, and general feedback about our Services and Sites. Users are required to provide their name and email address to submit a product review on the Products Site.
Moreover, we gather ratings and reviews from third-party websites, which may be featured on our Sites’ review pages and used in our social media promotions. These third-party websites have their own privacy policies, and Users are advised to review them before leaving feedback about CrispGuard.

Utilization of Your Personal Data

CrispGuard collects personal data from Users via direct interactions, websites, and services, as well as automatically. This includes contact details, feedback, and social media interactions.

User Input

Contact Information: Gathered when Users reach out directly, including name, email, and phone number.
Live Chat: Personal details provided during live chat sessions on the website.
Account and Profile Information: Collected when registering, modifying, or using account features.
Gift Certificate Information: Details required for purchasing and delivering gift certificates.
Call Center Information: Recorded during calls, including name, contact, and payment data.
Payment Information: Billing details processed by third-party providers.
Contest and Promotion Information: User information submitted for contest participation.
Social Media Information: Data voluntarily shared on CrispGuard’s social media platforms.
Job Application Information: Personal data provided by job applicants through email or the website.
Other Information: Additional personal details submitted voluntarily by Users.

Ratings, Reviews, and Comments

Feedback: Personal information included in feedback provided via email, phone, website, or social media.
Third-Party Reviews: Collection of ratings and reviews from external websites.

Automatic Data Collection

Device, Technical, and Usage Information: Gathered automatically during website use, including IP address, browser type, and user actions.
Photography during Cleanings: Photographs taken by cleaners for communication with customers regarding pre-existing damages or cleaning instructions.

4. Use of Personal Information

Contact Information: Used for communication, service updates, and product information.
Live Chat: Information utilized for responding to inquiries or booking services.
Account and Profile Information: Facilitates access to website features, service booking, and product delivery.
Gift Certificate Information: Used to process gift certificate requests and contact recipients.
Call Center Information: Employed for providing requested information or booking services.
Payment Information: Processed for payments via third-party providers.
Contest and Promotion Information: Utilized for contest communication or opt-in to further communication.
Job Application Information: Assessed for employment eligibility and suitability.
Social Media Information: Used to respond to inquiries or enter Users into social media contests.
Ratings and Reviews: Utilized for improving services, investigating concerns, and training employees.
Device, Technical, and Usage Information: Used for traffic analysis, service improvement, and marketing.
Compliance and Enforcement: Employed to ensure compliance with terms of use, enforce contracts, and prevent fraudulent activity.
Legal and Regulatory Compliance: Used to meet legal requirements and facilitate lawful activities.
CrispGuard will only use personal information for its original purpose unless expressly consented otherwise or required by law.

Options Regarding the Use and Sharing of Your Personal Data

CrispGuard values your ability to make informed decisions about your personal information. You have various options to manage your privacy preferences, including adjusting Account settings, contacting CrispGuard directly, or modifying browser/device settings.

Opting Out of Marketing Communications

If you opt-in to receive messages from CrispGuard, you may occasionally receive electronic communications. These messages provide opt-out instructions for unsubscribing. You can also opt-out by contacting the Privacy Officer.
CrispGuard may use your email to communicate important Account information or details about ordered products/services. However, you cannot opt-out of communications required by law or for providing requested services/products.

Cookies & Tracking Technologies

You can disable cookies in your browser, but note this may affect Site accessibility/functionality. Refer to the Google Privacy Policy for managing cookie preferences.

Tracking Technology and Cookies

CrispGuard employs cookies and tracking technologies on its website to gather user data during site navigation. This includes device details, technical specifications, and usage patterns. Additionally, CrispGuard may collect information from social media interactions mentioning its products or services.

These technologies help us monitor user activity on the website and customize the site according to user preferences. Cookies store and retrieve user-entered information, enhancing user experience. Third-party analytics tools, like Google Analytics, track website activities to improve our services and understand user behavior.

We may share user information with social media platforms to create custom audiences for advertising purposes. This information is used internally to personalize user experiences and is not publicly displayed. CrispGuard may also utilize third-party tracking tools for behavior-based advertising, tailoring ads based on user activities.

Sharing Your Personal Data

CrispGuard does not share your personal information with third parties unless required by law, with your consent, or as outlined in this Policy. Here are some instances where we may share your information:

• Website analytics: We utilize Google Analytics to analyze site usage.

• Electronic communications: We use BookingKoala for marketing emails/texts to users who have opted-in.

• Payment processing: Transactions are facilitated by Stripe, Inc.

• Customer management: BookingKoala provides customer relationship management services.

• Reviews aggregation: BookingKoala aggregates and publishes user reviews on third-party sites.

These third-party providers only access the necessary information to perform their services and are required to protect your data as per legal requirements.

Selling Our Business

CrispGuard reserves the right to sell or transfer our business, merge with another entity, or engage in corporate transactions. In such cases, we may share your personal information as part of the evaluation or execution of these transactions.

When mandated or authorized by legal obligations

CrispGuard may also disclose your personal information where authorized or required by law. For example, we may disclose your personal information to comply with a subpoena, in response to a law enforcement body with the lawful authority to obtain the information, pursuant to an investigation into the breach of a law, or to our legal counsel.

Ensuring the Security and Safeguarding of Your Personal Information

CrispGuard prioritizes the security of your personal information. We implement appropriate security measures to prevent unauthorized access, use, or disclosure, tailored to the sensitivity of the data. Our employees and contractors are obligated to maintain the confidentiality of any personal information they access.

When accessing external websites through our platform, please note that our privacy policy no longer applies. CrispGuard is not liable for the privacy practices or content of these external sites. Additionally, safeguarding your account credentials is essential to prevent unauthorized access. While we take measures to secure your data, we cannot guarantee absolute security due to inherent risks in online transmissions. Therefore, please exercise caution when sharing personal information online.

Handling and Transfer of Your Personal Data

CrispGuard stores certain business and customer contact details on servers based in the United States and engages third-party service providers located outside of Canada.

This means your personal data may be stored and processed in the United States by these third-party providers, potentially subject to U.S. laws and government access. If you have inquiries about CrispGuard’s approach to overseas service providers, please reach out to the CrispGuard Privacy Officer using the contact details provided in this Policy.

Maintaining Your Personal Data

CrispGuard adheres to stringent compliance with applicable privacy regulations and our internal retention protocols when it comes to handling the information we gather. Our commitment is to retain your personal data for a duration aligned with the purposes for which it was initially collected, unless stipulated otherwise by legal obligations or regulations.

We diligently assess the necessity of retaining personal information and ensure that it aligns with the objectives for which it was gathered. However, in some instances, we may choose to anonymize or aggregate your data to a point where it no longer identifies you directly. This anonymized or aggregated data may then be utilized for various legitimate business purposes, without necessitating further notification or seeking additional consent from you.

Engagement Initiatives and Promotional Campaigns

CrispGuard regularly hosts engaging contests and promotions with our vendor partners, offering exciting opportunities for users to participate and enhance their brand experience. Participation may involve sharing personal information for contest administration and prize distribution, subject to the terms and conditions.

Children Under The Age Of 13

The CrispGuard websites are designed and directed towards individuals who are 13 years of age or older. It is important to note that individuals under the age of 13 are not the intended users of our Sites, and we do not knowingly collect personal information from children under this age threshold. We uphold stringent protocols to prevent the collection of personal information from individuals under 13 years old. In the event that we become aware of any personal information collected from a child under 13 without verifiable parental consent, we take immediate steps to remove such information from our records. If you suspect or become aware of any personal information belonging to a child under 13 that may have been inadvertently collected by CrispGuard, we encourage you to reach out to our Privacy Officer using the contact details provided in this Policy. Your cooperation in helping us maintain the privacy and security of minors’ information is greatly appreciated.

Rectification and Retrieval of Your Personal Data

You have complete access to all personal information stored in your CrispGuard Account and user profile. Should you need to update any details, like contact information, you can easily do so by editing your Account settings. It’s crucial to maintain the accuracy of the information in your Account to ensure optimal functionality of the Sites, as certain features may require specific details to be provided.

Should you find any inaccuracies or incomplete information in the personal data held by CrispGuard, you have the right to challenge it. Upon verification, CrispGuard will rectify any inaccuracies promptly. It’s your responsibility to inform CrispGuard of any updates or changes to your personal information.

To access or correct your personal information, you can submit a written request to CrispGuard using the contact details provided below. Please include sufficient detail to help CrispGuard identify the specific information you’re seeking. Additionally, CrispGuard may request further information to verify your identity and the nature of the information requested.

Upon receipt of your request, CrispGuard will provide an estimated timeline for responding. If more time is needed, CrispGuard will notify you in writing of the extension. However, there may be instances where access to certain personal information is restricted by law or legal obligations. If your request is denied, CrispGuard will explain the reason and provide contact details for further inquiries.

Please note that CrispGuard may charge a reasonable fee for retrieving and providing access to the requested information, with estimates provided in advance. In some cases, a deposit may be required for part or all of the fee.

Inquiries And Apprehensions

Feel free to get in touch with our Privacy Officer if you have any inquiries or concerns about this Policy, particularly regarding the collection of your personal information. The Privacy Officer oversees our adherence to this Policy, and you can reach out to them using any of the following methods:

Email: contact@crispguard.com

CrispGuard treats all privacy complaints seriously and conducts thorough investigations into each one. If a complaint is deemed valid, we take appropriate actions to address it and inform the complainant of the outcome. If you’re unsatisfied with our response, you may have recourse to file a complaint with the relevant Privacy Commissioner.

The Office of the Information and Privacy Commissioner for British Columbia
www.oipc.bc.ca

Office of the Privacy Commissioner of Canada
www.priv.gc.ca

Revision of the Policy

CrispGuard retains the prerogative to periodically amend this Policy, with any alterations being duly communicated through the publication of an updated version on the Sites. In the instance of significant revisions, CrispGuard may opt to provide Users with advance notice via email, ensuring transparency and awareness. It is imperative to recognize that the collection, utilization, disclosure, and retention of your personal information by CrispGuard are subject to the prevailing version of the Policy. Thus, we urge you to engage in periodic reviews of this Policy to stay abreast of any modifications and ensure continued alignment with our privacy practices.

Last Updated On April 26-2024

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